Questions families ask us
A WhatsApp group is where most families start — and where the problems show up: too many messages, no one sure who's done what, and one person quietly carrying the load. FamilyCare Hub replaces the scroll with one shared view: medications, appointments, and the next step, visible to everyone in the family. It's not a clinical tool — it's for the family around the person. When something is done, everyone can see it was done. No one is left chasing.
In FamilyCare Hub, the family creates a Care Circle and adds the medications once — they're usually the daily friction point, so they go in first. From then on, everyone invited sees the same schedule. If the GP changes a prescription, one person updates it and the rest of the family sees the change without anyone having to type out an explanation in a group chat.
Yes. Every family member has a role, and some just want to read. View-only access is for the brother who calls Mum on Sundays and wants to know what happened this week, or the sister abroad who'd rather not be in the daily group chat but still wants to know. They see updates without being asked to do anything. It's the role that surprises families most — the problem is rarely that people don't care; it's that they care differently.
About 20 minutes, on a video call with the founder. You bring one parent, one or two family members, and the current medication list. Together you create the Care Circle, add the medications, invite one family member (choosing their role live), and add the next appointment or task. The family leaves the call with a working shared view. No demo, no slides, no pitch — and you don't need a clinician, and you don't need to convince your siblings to learn anything new.
Create a Care Circle, invite family (and a professional if needed), then track tasks, medicines, wellness, and appointments together — in minutes.
Log medication doses, add wellness notes, update tasks, and share calendar events. It's designed for quick check-ins — not long admin sessions.
Only invited members of your Care Circle can see shared information. You control who has access and can adjust roles at any time.
Anyone you invite: family members and, if you choose, a trusted professional. Everyone has their own login. You control who sees what.
The organiser creates a Care Circle and invites people by email. Roles control who can view or add information.
Yes. Owners can update roles or revoke access at any time. Changes take effect immediately.
The family. Not us, not the platform. Whoever creates the Care Circle decides who can edit and who has view-only access, and can change or revoke access at any time. The parent at the centre of the circle can see everyone who has been added and can ask for someone to be removed. No one is added without consent, the data stays inside the family, and there is no advertising and no third-party sale.
The family. Not us, not the platform. Whoever creates the Care Circle decides who can edit and who has view-only access, and can change or revoke access at any time. The parent at the centre of the circle can see everyone who has been added and can ask for someone to be removed. No one is added without consent, the data stays inside the family, and there is no advertising and no third-party sale.
Yes. All data is encrypted, stored within the EU, and designed around GDPR-aligned privacy principles. You own your data and can export or delete it whenever you want.
Yes. Community nurses, carers, or family advocates can be invited with view-only access or contributor roles — but families stay in control.
No. FamilyCare Hub doesn't provide medical advice or clinical care. It's for the family around the person — coordinating meds, appointments, and the small daily things that fall through when no one has a shared view. A trusted professional can be invited into a Care Circle where the family chooses, but the product is family coordination, not healthcare delivery.
The line we hear most from beta families isn't "this is amazing." It's "I haven't had to chase anyone since Tuesday." One family of three siblings added their mum's four medications on a Sunday afternoon; by day three a GP prescription change was visible to the brother in London without a single explanatory message; by day seven the sister who'd been carrying the most said she hadn't had to chase anyone. That's what the Care Circle is for — the 11pm "did anyone check on Mum?" text not needing to happen.
Core features will always be free to use — that's a public commitment from launch, and it holds. Families using FamilyCare Hub today won't wake up to a paywall. When pricing arrives there will be a paid tier with premium features and priority support, and families already in the beta get first access plus a say in getting the pricing right.
Core features will always be free to use — that's a public commitment from launch, and it holds. Families using FamilyCare Hub today won't wake up to a paywall. When pricing arrives there will be a paid tier with premium features and priority support, and families already in the beta get first access plus a say in getting the pricing right.
FamilyCare Hub was built in Ireland by a family who needed it. The founder's wife works in healthcare — and when her own mother needed care, they still couldn't find a tool that worked for their family. So they built one, at their kitchen table. It turned out a lot of families were stuck in the same place.
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